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We spoke with Amanda Chinn, ContrOCC Lead at Norfolk County Council (NCC), to find out why the council decided to purchase the portal and what the impact has been, both for the council and for their social care providers.
Providers can import or generate actuals, edit them and submit to ContrOCC directly through the portal. Prior to purchasing the portal, NCC had been receiving returns from providers via a spreadsheet. Moving the returns to the portal and integrating this with ContrOCC seemed a natural progression.
Norfolk ran training events with providers to make sure that everyone was on board with the new way of working. Videos and guides were created to support ongoing learning.
The portal is now bedded into business-as-usual processes at the council. Implementing the module has brought several benefits to joint working practices between the council and their providers.
Providers can:
NCC users can:
Importantly, implementing the portal has led to greater efficiencies in business processes for both the council and providers. Time savings have been made in processing returns from providers.
There has also been a reduction in the number of invoices submitted and processed. Previously the council would receive an invoice from providers on a per client basis, whereas now a bulk invoice is sent for all clients. This has meant that resource for this area could be reduced and it has enabled providers to be paid in a more timely manner.
The fact that providers can edit and upload actuals in bulk has made the whole process more efficient for them too.
If you’d like to learn more about our solutions, we have a large range of case studies for you to view
If you want to find out more, or see a demonstration of our Provider Portal, contact us through the website, or get in touch with your Account Manager.
Case Studies
Rochdale Council discuss Liquidlogic EYES and the efficiencies it brings.
Case Studies
Norfolk County Council talk about their experience with Portals and how it's transformed ways of working.
