Automation has the potential to play a huge role in helping to drive organisational efficiencies and the overall effectiveness. Caseworkers are often overloaded with administrative tasks and heavy caseloads which can create a very stressful work environment. However, System C’s Liquidlogic case management capabilities allow agencies to make child protection referrals or families needing early help support directly online.

Streamlining Information Sharing

With the online portals and Liquidlogic’s unique functionality, System C can help streamline the sharing of information and realise the productivity savings for local authorities. There will no longer be a reliance on post as communication can be completed via the portal in real-time. A portal can also streamline safeguarding, if there are concerns individuals can use the portal to make a referral without having to dial a contact centre. This simplifies the process as the local authority can review concerns against case notes and instigate any support required.

Local authorities can use a portal to collate information from agencies to better see an individual’s full case. Timeliness is also paramount in providing suitable social care for children across the U.K and is a huge benefit of automation and digitising systems. When an individual or carer fills out an online assessment, the council can immediately stratify risk and begin to prioritise responses for those most in need.

Integration with Case Management Systems

Online portals do not work in isolation. Information must be integrated into a suitable case management system to provide a central reference point for an individual’s care. Local authorities must ensure they combine the technology with in-person contact, and processes may have to adapt to make the most of these digital tools.

With current pressures regarding budgets, online portals and automation can assist professionals by reducing administration tasks to clear caseworkers workloads, granting caseworkers improved data quality and accuracy whilst also giving them more time to provide care.

Ensuring Data Integrity and Security

Information and electronic reminders ensure that the contributions from external professionals form part of the case notes and thus can be reported on. Unlike a form, the electronic case note is incredibly difficult to be misplaced or lost, this also significantly reduces the amount of paper notes with sensitive information on. These portals ensure that all the information is held in one place, supporting the council’s vision of joining up the workforce.

Automation is a lot more than efficiency and cost savings. It is about putting the user, the member of the public or even the professionals involved at the heart of digital processes.

System C's Portal Toolkit

Here at System C, we provide councils a portal toolkit, tailored to specific local authority needs, as part of our Liquidlogic case management solutions for adults and children.

Learn more about our adults' and children's case management systems and how portals can help you and your council.

Download the full white paper which includes how local authorities can optimise and integrate finance information into their case management systems.

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