Social Care & Education.

The care system today is very much focused on the challenge of providing integrated services which cater for the complete needs of the individual and of local populations. This requires collaborative workflows and communications between local government and NHS organisations, as well as with voluntary and third sector organisations. 

Breaking Down Barriers with System C

As a company, we focus on health and social care solutions in order to facilitate the breaking down of barriers between care sectors. Our range of social care software is the leading software solution for both adults and children’s services, with a unique approach of combining this with education services to provide the local authority with a complete view of the family. This focus makes us unique in our market as we understand the requirements of the different sectors. 

Integration with EPR Systems 

By integrating our social care systems with hospitals’ Electronic Patient Record (EPR) systems, whether other suppliers’ software or our own EPR, admission and discharge notices are sent direct from hospital systems into the social care workflow in real time. This helps ensure that discharge processes are managed smoothly and efficiently and that individuals are well-supported as they move between hospital and community-based care. 

Access to Shared Care Records

By linking to shared care records, subject to access rights, social workers can access a patient’s GP record, including medication (current, past and issues), risks and warnings, procedures, investigations, encounters, admissions, discharges and referrals, alongside their social care data. Similarly, those in a healthcare setting can view social care information such as allocated case worker, associated carer, disability and any risks, hazards/alerts, protection information, care plans and services already in place. 

Having all of this available immediately gives professionals a better understanding of an individual’s needs, which in turn helps them respond holistically, sensitively and appropriately to help them make the best clinical decisions. 

Integrating CareFlow Connect enables team-based care co-ordination across multiple health and social care settings. It means valuable time is not wasted on inefficient communication but can be spent efficiently and productively with colleagues and patients. 

Child Protection Integration 

In children’s services, we led in the delivery of integration with the Child Protection – Information Sharing project (CP-IS), which supports staff working in unscheduled health care settings to identify children who are looked after and share information with relevant social care teams.

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Key Offerings.

Adults' Case Management System 

Provides flexible and comprehensive functionality to enable the management of contacts, referrals, assessment, reablement plans, care cand support planning, with integrated commissioning, personal budgets, self-funders, DOLS, shared lives carers, safeguarding, organisational safeguarding and, provider management, financial management and financial assessment; all within a logical and easy to navigate workflow, which can be tailored to reflect local authorities’ working practices. 

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Children’s Case Management System 

Supports all aspects of social work with children and has been specifically developed by and for practitioners to allow case management and record keeping for children in need, looked after children, adoption and child protection cases, as quickly and simply as possible. It is flexible and adaptable enough to allow local authorities to tailor forms and workflow to local requirements in what is a constantly changing and fast-moving environment. 

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Education Case Management System 

Connects to our Children’s Case Management system by securely connecting educational, early years, and social care records into a single platform. Our system helps local authorities, schools and social practitioners make more informed decisions about children in need of support – improving the chances of early intervention and delivering more positive outcomes for children and young people across the UK. 

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Public Engagement Portals

Our Public Engagement Portals provide a secure, two-way communication link between social care professionals and those requiring care. These portals allow individuals to access their records, complete self-assessments, fill out forms and send necessary files to local authorities.

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Provider Services

Our Provider Services offer a comprehensive solution called MarketPlace, designed to help individuals find safe, high-quality and affordable care services. The platform includes three primary modules: Directory, Brokerage, and Care Finder. The Directory module provides a general overview of available services, the Brokerage module matches social care requests with suitable providers, and the Care Finder module allows citizens to identify their care needs and choose appropriate providers.

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