Project Manager

Reporting to

Deployment Director

Location

Leeds

Background

• To manage the implementation of a variety of projects such as social care and education case management systems, self-service portals, mobile applications and roadmap releases. The projects will be delivered to multiple allocated customers concurrently and include day to day BAU management.
• Resolves and/or escalates issues in a timely fashion.
• Understand how to communicate difficult/sensitive information tactfully.
• Sets and manages customer expectations.
• Communicates effectively with customers to identify needs and evaluate alternative business solutions.
• Schedules migrations, synchronisations and installations work with the appropriate teams
• Tracks and reviews progress of software releases and resolution of issues via Liquidlogic widgets/Jira/Wiki
• Review and updates project milestones and negotiates changes where necessary
• Prepare completion/milestone certificates and change control notices where appropriate
• Prepare for Project Meetings and Reviews
• Ensures project documents are complete, current, and stored appropriately.
• Tracks and reports time on a regular basis, i.e. via a time recording system.
• Use the JIRA systems to manage issues and forward to appropriate team for action
• Works with Product, Development and Technical Teams to analyse and solve issues
• Responsible for organising internal project meetings with the appropriate teams
• Highlights failed deliverables to a Senior Project Manager or the Deployment Director.
• Suggests areas for improvement in internal processes along with possible solutions
• To manage an allocation of LIVE customers
• Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.
• To assist with cover for other PM’s during periods of absence
• Effectively communicate relevant project information to a Senior Project Manager or the Deployment Director.

Person Specification

• Understands how to communicate difficult/sensitive information tactfully
• Excellent communication skills - to have the ability to communicate at all levels using a variety of methods
• Excellent IT skills
• Some experience of software implementation is desirable but not essential
• Previous experience of using Microsoft Project or a willingness to learn how to use it
• Ability to work unsupervised
• To be a quick learner
• Good organisational skills
• To have the ability to work to tight deadlines in a pressurised environment
• An awareness of Prince 2 principles and methodology
• Tolerance and patience
• Ability to negotiate
• Ability to analyse and solve issues
• Will be required to travel to customer sites and stay overnight on an occasional basis
• Full UK Driving Licence required

Applications

Please apply in writing, sending a covering letter & CV to hrrecruitment@systemc.com