Reporting to:

Head of Integration Services

Location:

Home-based

Background:

The Integration Deployment and Support Teams function as members of Operation Teams within System C. The teams provide deployment resource to stakeholders both internal and external and 24/7 365 support to customers. The Integration Team Leader is responsible for ensuring the team delivers these services against defined deadlines and within project budgets.

There is a wide range of competences within the role hence the list below is indicative not exhaustive.

Responsibilities:

• To line manage a team of Integration Specialists and Support staff, including completion of PMP
• Authorisation of annual leave, ensuring adequate cover within the team
• Authorisation of time recording and expenses for the team, ensuring that time is recorded accurately and by the deadline each week
• Support allocation of staff to activities based on knowledge of skill set and staff availability
• Management of support team to facilitate resolution of Customer Issues against prescribed SLAs
• Assume responsibility on projects as a Subject Matter Expert in the field of CareFlow EPR Integration and associated data exchange activities.
• Support analyses against CareFlow EPR releases to ascertain potential impact on Integration and subsequent effect on projects currently being deployed.
• Work with design team and other workstream leads to validate approaches to Integration and Interoperability associated with CareFlow EPR.
• Support and advise teams in other areas of a project, e.g., Data Migration, Communication with 3rd Party systems, Configuration, and impacts to Integration across work areas and design workaround solutions.
• Act as escalation point for integration issues raised during project deployment and post go-live and assign appropriately

Person Specification:

• Ability to direct the work of staff and respond to queries raised related to both work and pastoral care
• Complete understanding of the Integration and Interoperability lifecycle and the common issues experienced in relationship to these activities
• Previous experience of successful Integration and Interoperability
• Experience working in or for the NHS
• Several years’ experience working in or for a hospital IT department
• A deep understanding of HL7 and other integration standards, e.g., ITK, FHIR, JSON
• Knowledge and understanding of protocols used to secure sensitive data during transmission, e.g., TLS, Certificates
• An in-depth knowledge of hospital PAS and Clinical data
• Several years recent experience using and developing interfaces using Industry Standard Integration Engine, e.g., Rhapsody
• Experience of dealing with end users and technical support teams desirable
• A successful and proven track record in working to tight deadlines in a busy challenging environment
• Experience of dealing with clients and prioritising the outstanding tasks

Skills Required:

• Leadership / management skills and a team player
• Excellent interpersonal, communication and presentation skills both orally and in writing
• Experience of the Project Management Process
• Experience of Service Desk and Incident in relation to a Customer Helpdesk
• Integration Domain Knowledge in one or more of following area
  • Integration data exchange relating to Patient Lifecycle, e.g., Demographics and ADTs
  • Order Comms
  • Maternity
  • PDS and eRS
• Knowledge of Integration Standards to include:
  • HL7 v2.x and v3
  • FHIR
  • JSON / XML payloads for APIs/Web Services
  • National Standard for Information Exchange, e.g., ITK
• Use of Industry Standard Integration Technologies
  • Rhapsody, Ensemble, Mirth
  • APIs / Web Services
• Knowledge of one or more of the following EPR/PAS systems
  • CareFlow EPR
  • iSoft iPM
  • Cerner Millennium
  • iSoft Lorenzo
• Ability to communicate effectively with all levels of technical, non-technical, management and NHS staff
• Ability to organise and co-ordinate areas of work for yourself and others
• Self-starter with great determination and motivation to succeed
• Ability to influence, organise and plan
• Ability to work within project constraints to ensure that milestones and delivery dates are met
• Able to work away from home and willingness to travel

Applications:

Please apply in writing, sending a covering letter and CV to hrrecruitment@systemc.com