Medway Kiosk allows patients to ‘self-check-in’ by entering a combination of patient number, appointment reference, name and date of birth, at an appropriately-sited touch-screen display, installed into a robust kiosk.
The display units also have barcode scanning capabilities, so patients can start the check-in process by presenting their appointment letter to the kiosk. They will then need to confirm their identity via a number of client-defined screens. If a patient is trying to check in at the wrong building or department, they are informed.
The system is intuitive and guides the user through the check-in process. There is no ambiguity over where on the screen the user has to touch, the text is easy to read, buttons are large enough to see clearly and navigation options are straightforward.
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